Contact Prolens Studios
Crafting Your Moments into Memories.
Ready to capture beautiful moments? Whether you have questions or want to schedule a photoshoot, our team at Prolens Studios is here to assist you. Contact us to discuss your photography needs and learn how we can help bring your vision to life.
Let’s Talk About Your Event
Studio Location
7970 State Rd. Unit 10,
Philadelphia, PA 19136
(215) 770-7264
info@prolensstudios.com
Business Hours
Monday - Saturday
FAQ & Work Process
Quick insights to help you get started with Prolens Studios.
Our Policies
Clear Guidelines for a Smooth Experience.
Booking and Payment
Non-Refundable Policy: All booking deposits and full payments are non-refundable. Once payment is made, it cannot be refunded under any circumstances.
Cancellation
Credit for Cancellations: Clients may cancel their session up to 24 hours prior to their scheduled date and time. If a cancellation is made within this period, clients will receive full credit for their payment, which can be used for future services. No refunds will be issued.
No Call/ No Show: If you do not arrive for your scheduled session and do not notify us in advance, your appointment will be considered a no-call/no-show. In this case, the deposit or full payment is non-refundable. Please ensure to contact us if you cannot make it to your appointment.
Rescheduling
Rescheduling Policy: Clients may reschedule their session anytime before 24 hours of their scheduled time. To reschedule, clients must send an email to info@prolensstudios.com. If notified in less than 24 hours, your deposit is non-transferable, and a new deposit will be required. This policy applies to all services offered by Prolens Studios.
Weather Conditions
Weather Closures: In the event of severe weather, such as snow days in Philadelphia, Prolens Studios will announce closures on the website and social media. Any sessions scheduled on a day the studio is closed due to weather will be rescheduled. The team will contact affected clients via email and phone.
Lateness
Late Arrival Policy: Prolens Studios will wait for clients for a maximum of 20 minutes. If the client is more than 20 minutes late, their appointment will be canceled, and no credits will be provided.